EMS is filled with difficult personalities – none of us are really “normal” or we wouldn’t be EMS to begin with! So that means as leaders we must deal with a wide range of unique personalities that present many challenges to us in accomplishing our goals and objectives. This session will give you the lay of the land of the 10 personality types that are the most challenging and provide you with practical strategies on how to not just cope with them – but to get them to be a productive part of the team.