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The Top 10 "Phrases of Rejection" - Words that Lead to Denied Claims

Session Category
General Sessions

Some phrases from PCRs – like “transported without incident,” “transferred to stretcher” or “transported in position of comfort” – are commonly-used on ambulance transports, but add nothing (or very little) to painting an accurate and complete picture of the patient’s clinical condition.   Worse yet, these seemingly innocuous phrases are often cited by Medicare claims reviewers as a key factor in denying  a claim for payment.  We’ll review the top 10 “phrases of rejection” we’ve seen in literally thousands of PCRs that can almost guarantee denial of your ambulance claim.  We’ll provide strategies for improving the specificity of documentation so that a more accurate and descriptive picture of the patient is painted on the PCR.